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TERMS AND CONDITIONS OF SERVICES
The Terms and Conditions of Service are part of the UPS shipping contract and contain the general terms and conditions under which UPS is engaged in the transportation of packages in its own territory and jointly through interchange with its affiliates. >> Learn More
WEIGHT AND SIZE OF PACKAGE
Weight and Size Limits for Packages
UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment.
- Packages can be up to 70kg
- Packages can be up to 419 cm in length and girth combined
- Packages can be up to 270 cm in length
- Packages that weigh more than 31.5kg (25kg within the EU) require a special heavy-package label
- Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations
Note: Packages that exceed UPS weight and size limits are usually not accepted for transportation, otherwise they will be subject to an Over Maximum Limits charge.
How to Determine the Billable Weight of Your Pallet?
Billable weight is the weight used to calculate the rate you will be charged. The billable weight will be the greater of the pallet's actual or dimensional weight. A minimal rate may apply.
The way to determine Billable Weight:
1. Determine actual weight.
Actual weight is the weight of the items on the pallet and the weight of the pallet rounded up to the next half kilogram. Use a scale to determine the weight. Increase fractions of a weight to the next half kilogram.
2. Determine dimensional weight.
Dimensional weight reflects pallet density, which is the amount of space a pallet occupies in relation to its actual weight. The Dimensional Weight results from dividing the cubic size of your package in centimeters by 5,000. Increase any fraction to the next half kilogram. You can calculate the dimensional weight as the billable weight when the dimensional weight of your package exceeds its actual weight.
3. Determine billable weight.
Compare the pallet's actual weight to the dimensional weight. The larger of the two is the billable weight and should be used to calculate the rate you will be charged.- For multiple-pallet shipments, add up each pallet's billable weight to determine the shipment's billable weight.
ADDITIONAL HANDLING CHARGE
Additional Handling applies to the following:
- Any package containing pure lithium ion batteries/cells products (UN3480; PI 965 Section II)
- Any article that is encased in an outside shipping container made of metal or wood
- Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
- Any package with the longest side exceeding 60 inches (152 cm) or its second-longest side exceeding 30 inches (76 cm)
- Any package with an actual weight greater than 70 pounds (32 kg)
- Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
- Address Correction
An additional charge may be billed to the shipper for unsuccessful delivery because of an incorrect address
- Bill Receiver/Freight Collect Refusal Fee
An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges:
- Brokerage Services
Additional charges may apply for complex customs clearance procedures, which include, but are not limited to, the following:
Clearance procedures involving a government agency other than customs:
Customs Bonds; Drawbacks; Formal entries involving more than five tariff lines; Live entries; Marking Attendance; Temporary Import Bonds (T.I.B.)
- Delivery Duty Paid, V.A.T. Unpaid Charge
When the "Delivery Duty Paid, V.A.T. Unpaid" billing option is selected, a surcharge will be billed to the shipper.
- Duty and Tax Forwarding Surcharge
When the "Duty and Tax Forwarding Surcharge" billing option is selected, a surcharge will be billed to the shipper.
- Extended Area and Remote Area Surcharges
Extended Area Surcharge: UPS provides a pickup delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.
Remote Area Surcharge: This surcharge is applied for delivery to or pickup from an area beyond UPS extended areas, which are less accessible for pickups and deliveries (domestic and international services).
- Residential Surcharge
UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
- International Dangerous Goods
Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or property if not handled and shipped in a proper manner. There are various rules, regulations and responsibilities governing the transportation of dangerous goods across international borders.
UPS offers a contractual service which ensures dangerous goods shipments are handled and shipped in accordance with international and domestic regulations via our global network. The service is offered at a surcharge per package. For a detailed listing of UPS acceptable classes and commodities of dangerous goods, please contact our Customer Service Representative
- Surcharge for Non Compliance
UPS will, at its sole discretion, and whether or not the UPS International Dangerous Goods program applies, charge a surcharge for any costs, expenses, damages or losses, including but not limited to the expense of returning the shipment to Shipper and any additional administrative cost incurred by UPS in connection with any incidence of non-compliance. This surcharge is without prejudice to any other relief or remedy UPS is entitled to.
- Over Maximum Limits Fee
Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (270 cm) in length or a total of 165 inches (419 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system
- Special Handling for Undeliverable Packages
Packages rejected by the consignee, or that cannot be delivered due to causes beyond the control of UPS, will be held by UPS. The shipper will then be contacted for further instructions. The UPS service guarantee does not apply to Undeliverable Packages that are returned to the sender. An undeliverable returns surcharge will be applied in addition to other applicable charges. See table above for Special Handling of Undeliverable Packages rate.
- Large Package Surcharge
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm.
Large Packages are subject to a minimum billable weight of 40kgs in addition to the Large Package Surcharge. An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
- UPS Worldwide Express Plus
A surcharge will be imposed for urgent shipments sent via UPS Worldwide Express Plus. Please refer to the above Additional Charges table for more information.
- UPS carbon neutral
UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.
- UPS Broker of Choice
With UPS Broker of Choice, importers select their own customs broker for customs clearance of their UPS international shipments. This service is available for shipments using UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Saver and UPS Worldwide Expedited. This contractual, fee-based service ensures that the established relationship with a customs broker remains in place while the importer works with UPS to save time and increase efficiencies in shipping and customs processing. Using UPS Broker of Choice enables importers to reduce fees and errors incurred while using multiple customs clearance processes. Importers have two options:
1.UPS Broker of Choice OnSite: used for shipments that remain in UPS possession while the importer's customs broker completes customs clearance procedures prior to UPS completing delivery of the shipment.
2.UPS Broker of Choice OffSite: used for shipments moved "in-bond" directly to a customs controlled (bonded) warehouse (at the importer's direction) where the importer's customs broker completes the customs clearance procedures. The UPS transport is complete upon delivery of the shipment to the warehouse.
- Oversize Pallet Handling Surcharge
An additional handling fee that would be charged on pallets that exceed the specific dimensions.
- Delivery Reattempt
Additional delivery attempts may have additional charges.